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In Britain the word 'Connex' has become synonomous with inefficiency, bad service and shoddiness. It has increasingly become the butt of jokes. For example, when a newspaper columnist looked at the possibility of introducing private sector nuclear power plants, the immediate reaction was -
Nothing wrong with having a laugh, but Connex customers don't usually find much to laugh about. For Connex employees the situation can be particularly grim. Workers who dare criticize or complain are hit hardest. Intimidation and threats have left some Connex staff close to physical and nervous breakdowns.
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